CRM Integration Offered for Web-Based LogMeIn Remote Support

LogMeIn (News - Alert) today announced the release of a standardized set of Web services giving support technicians “the ability to streamline processes,” according to company officials.

 

The release of this Application Programming Interface lets LogMeIn’s on-demand support tool, LogMeIn Rescue, integrate into existing helpdesk, CRM and support management systems.

 

LogMeIn Rescue is a Web-based support tool allowing helpdesk representatives and IT professionals to access, diagnose and repair a remote computer without any need for pre-installed software on the target system.

 

The new integration services provide IT and support organizations access to both their remote support service and their session data through a set of standard Web services accessible via SOAP, HTTP GET and HTTP POST methods. Users can connect onsite systems and legacy IT support applications to LogMeIn Rescue.

 

With the API, large organizations can use single sign-on integration or link Rescue support session information to current in-house helpdesk systems. Smaller users can display on their own Web site the status of technicians currently available for support.

 

Support technicians can start remote support sessions and access their Rescue session data from within other applications, whether it is a CRM or a custom ticketing product.

 

Last week, LogMeIn announced a plug-in available for Linux-based Nokia (News - Alert) N800 and N810 devices, enabling users to remotely access and control their Windows PCs or Macs using LogMeIn Free or LogMeIn Pro.

 

The plug-in was billed as LogMeIn’s first step towards working on all Linux-based netbooks, tablets and MIDs. LogMeIn can already be used by Windows and Windows CE-based Internet-enabled devices.

 

“As Internet devices continue to evolve, screens get larger and connectivity gets faster, the ability to access full computers remotely becomes a killer app,” said Marton Anka, chief technical officer at LogMeIn. “We believe small portable devices ranging from mobile phones to subnotebooks will be increasingly used as advanced productivity devices, and by enabling those devices to reach host computers, they become even more useful.”

 

Anka noted that these mobile devices “lack the computing resources of a powerful desktop PC, but via remote access, the user of a mobile device does not need to be limited by a slow CPU and the lack of storage.”