SoftSyl Opens Free Access to VoiceXML IVR Browser 4 Asterisk

In an “unprecedented” decision, SoftSyl’s executive team and Board of Directors announced to developers it will start to give them access to the company’s Interactive Voice Response (IVR) browser – free of charge.

In a Sept. 30 email to developers, SoftSyl Technologies wrote: “We have made the unprecedented decision to open up access to our enterprise class VoiceXML (News - Alert) IVR browser for Asterisk to all developers for free, unlimited use.”

SoftSyl provides of Interactive Voice Response (IVR) solutions for small and medium-size call centers and businesses.

In Nov. 2010, TMCnet reported SoftSyl released AsterUVX, a VoiceXML platform specifically designed to integrate with Asterisk (News - Alert) and other open-source telephony platforms. Company officials said AsterUVX helps open-source platforms to work as full call center suites that are capable of handling millions of simultaneous calls. At the time of the launch, SoftSyl officials said they expected to provide cost-effective, enterprise-grade IVR solutions at a fraction of the cost of other providers.

Company officials said AsterUVX transforms Asterisk into a “robust” enterprise-grade IVR solution, a cost-efficient way to create and run any type of call center while maintaining the strict industry standards required by Fortune 500 companies. 

The platform allows IVR applications that leverage use of open standards to go live, bringing call center technology to real-world companies.  Call volumes in excess of several millions to billions per year can easily be handled by this product, allowing for enterprise grade functionality at an affordable price, according to SoftSyl officials. The product serves as a VoiceXML browser that can integrate with existing IP telephony systems from any vendor in order to add enterprise scale IVR functionality.

SoftSyl’s products, including AsterUVX, are accessible to both the end-user and call center vendors. To learn more or sign-up for immediate access, go to http://www.softsyl.com. No credit card is required.

Erin Harrison is Executive Editor, Strategic Initiatives, for TMC, where she oversees the company's strategic editorial initiatives, including the launch of several new print and online initiatives. She plays an active role in the print publications and TMCnet, covering IP communications, information technology and other related topics. To read more of Erin's articles, please visit her columnist page.

Edited by Rich Steeves