Indosoft Releases Q-Suite 5.5

Offering significant enhancements to the Q-Suite ACD trunk tracking module, Indosoft (News - Alert) Inc., developers of Q-Suite Call Center ACD Software for the Asterisk telephony platform, recently released Q-Suite 5.5.

Indosoft has invested many years in developing its unique and powerful call center ACD software for Asterisk with a rich development background in Computer Telephony Integration (CTI (News - Alert)). Q-Suite provides organizations seeking to utilize Asterisk as their IP telephony platform with rich ACD functionality, including Skills Based Routing, Queue Prioritization, Hot Desking for Agents, Real-time Queue Overflow Management, Real-time Supervisor Alerts, Detailed CDR with Call and Agent activity, and Real-time and Statistical Reporting as a complement to Asterisk (News - Alert).

“The improved trunk tracking module in Q-Suite 5.5 is remarkable in its ability to provide organizations with unlimited flexibility in creating and setting up special purpose queues for unique call workflow and call handling,” said James Terhune (News - Alert), chief technology officer at Indosoft. “Special purpose ACD queues have the ability to individually park calls and broadcast queue events to all subscribed agents. This provides unbounded opportunity for implementing extremely powerful agent/operator/supervisor consoles capable of tagging and handling calls for unique business applications.”

Allowing for CTI integration of Web and .NET ERP, CRM and other business solutions to its ACD and IP telephony, many additional features are provided in the Q-Suite 5.5 release, including expanded API libraries. For established business domains and solutions that require superior IP telephony to be supplemented with powerful queue and call workflow handling features, other enhancements to the call center software ACD simplify the process of deploying Asterisk.

Recently, the company successfully developed and launched productivity modules to its contact center platform on Asterisk. With Q-Suite’s robust CTI for Asterisk with .NET and Socket library, WASI has been able to enhance and customize its call center services according to the needs of its clients. With Q-Suite’s robust CTI for Asterisk with .NET and Socket library, WASI has been able to enhance and customize its call center services according to the needs of its clients.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Jennifer Russell