ACG Achieves Significant Call Center Upgrade after Switching to Indosoft Contact Center Software

Advanced Communications (News - Alert) Group (ACG), a recognized inbound and outbound call center service provider for some of world's leading telecommunications companies, has deployed Q-Suite contact center software for Asterisk (News - Alert).

Indosoft Inc. is the developer of Q-Suite, the industry leading contact center solution for Asterisk.

Officials with Indosoft said that this deployment of Q-Suite provides ACG with an advanced Call Center ACD and Dialer for the Asterisk telephony platform.

Company officials saids that as a leading contact center software for Asterisk, Q-Suite offers feature-rich call center ACD with Skills-Based Routing for inbound and an efficient Dialer for outbound.

With detailed agent and productivity reports, supervisor functionality, voice recording, quality control and interface to workforce management, Q-Suite is an advanced contact center solution that enables migration of mature contact center operations to Asterisk.

"We were looking for a reliable new generation IP contact center suite," stated Dave McCall, president at ACG, in a statement.

"We were aware of the tremendous technology advantage and cost savings associated with Asterisk and were looking for a top of the line contact center software to complement Asterisk PBX (News - Alert). Q-Suite provides the best of both worlds; its standard features and out of the box functionality came with the ability to build and customize services using the API for CTI (News - Alert) integration, and the impressive ability of its contact center software ACD to scale with growth,” said McCall.

He said that the company’s primary focus is to help clients build and strengthen the relationships with their customers and Q-Suite positions it to continue doing this into the future.

McCall said that with Q-Suite, the company has significantly expanded its call center capabilities, implemented an IP-enabled contact center, and improved service levels at a reduced cost while avoiding proprietary equipment lock-in.

Gabe Bourque, chief operating officer at Indosoft (News - Alert) said that an Asterisk based Call Center ACD is a game changer for any company seeking to improve performance without increasing costs.

"Q-Suite's scalable architecture and its use of Asterisk telephony offer organizations, like ACG, an advanced but cost-effective IP contact center technology platform. Q-Suite on Asterisk with its industry leading ACD and Dialer functionality offers new generation capabilities to contact centers of all sizes that require the benefits of IP telephony," said Bourque.

Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny