SoftSyl Unveils VoiceXML Platform for Asterisk

SoftSyl, a provider of Interactive Voice Response (IVR) solutions for small and medium-size call centers and businesses, released AsterUVX, a premier VoiceXML platform specifically designed to integrate with Asterisk (News - Alert) and other open-source telephony platforms.

As stated, this newly launched AsterUVX enables open-source platforms to work as full call center suites that are capable of handling millions of simultaneous calls. Through this launch, SoftSyl expects to provide cost-effective, enterprise-grade IVR solutions at a fraction of the cost of other providers.

“We are pleased to add AsterUVX to our portfolio of customized communication solutions to both new and existing customers,” S. Jalali, vice president of SoftSyl Technologies, said in a press release.

 “AsterUVX enables open-source platforms to work as full call center suites that are capable of handling millions of simultaneous calls. The ROI is substantial considering that AsterUVX enables the work of many servers to be compacted into only one and can be used to build a high-grade IVR system that costs nearly 50-75 percent less than any other comparable solution in the marketplace today, without the need for added hardware,” Jalali added.

AsterUVX is designed to be used as a cloud-based IVR solution but can also be licensed for traditional on-premises deployments. Whether customers choose a hosted or on-site IVR system, SoftSyl said that it customizes each turn-key solution package by including any necessary professional engineering services.

When combined with SoftSyl’s Unified Voice Exchange (UVX) platform and any number of open-source telephony platforms, clients can dramatically reduce the total cost of ownership for an IVR system without sacrificing industry compliance and portability. This, according to the company, ensures greater operational efficiency and business profitability.

SoftSyl has been delivering customized IVR solutions with built-in reliability, scalability and application multi-tenancy. SoftSyl’s products, including AsterUVX, are accessible to both the end-user and call center vendors.

Jai C.S. is a contributing editor for TMCnet. To read more of Jai's articles, please visit his columnist page.

Edited by Tammy Wolf