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Capgemini Telecom Media Defense SAS selects Autonomy solution
(DMeurope Via Acquire Media NewsEdge)
Autonomy, a player in infrastructure software for the enterprise has
been selected by Capgemini Telecom Media Defense SAS, the French
Business Unit of the 'Telecom, Media & Entertainment' sector for the
Capgemini Group, a provider of consulting, technology and outsourcing
services, as its preferred partner for speech analytics, customer
service optimisation, and contact center management technologies.
Capgemini Telecom Media Defense SAS will offer its customers the
complete Etalk Qfiniti Enterprise solution set and expand its
specialist Autonomy team to meet demands for quality monitoring and
improved customer service.
Etalk Qfiniti Enterprise provides a scalable and flexible platform that
is key to managing compliance, risk, and quality in the global
enterprise.
Combined with Autonomy's tools for quality monitoring, agent
performance evaluations, e-learning, and customer surveys, these
solutions reportedly enhance a call centre's productivity, customer
service and profitability.
(Distributed for DMeurope.com via M2 Communications Ltd (www.m2.com))
Copyright ? 2008 M2 Communications Ltd.
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